Do you see Medicare patients ?

Yes. Optimum Clinic offers a Bulk Billing service for patients referred by their GP under the Chronic Disease Management Plan (CDMP).
However, we perform an eligibility check to confirm that you are entitled to this free Medicare Service. If you are not eligible to be bulk billed, you will be advised prior to your appointment.
Please have a look at our ' Prices' for more information

Do I have to be referred by a doctor?

No, a GP referral is not required unless you are seeing the Physiotherapist in relation to

  • Workers' compensation claims
  • Motor accident claims (CTP, TAC)
  • Medicare scheme (CDMP)

If you are unsure, please check with one of our friendly reception team on booking.

How long will my appointment take and is it painful ?

Most appointments last 30 minutes but we also ask that you arrive 5-10 minutes prior to your scheduled time in order for you to complete paperwork prior to your appointment. Subsequent appointments are 30 minutes.
Most treatment is gentle and should not cause undue discomfort. If any painful and tender areas require hands on treatment, we will be as gentle as possible and check with you as the treatment is in progress to ensure you are comfortable.There is always a chance that your pain may be slightly worse for up to 24hrs following treatment but your physiotherapist will advise if this is a possibility.

What should I wear to my appointment?

Depending on the area of your body requiring treatment, your therapist may ask you to undress to your underwear, we provide gowns if this is the case. Otherwise a comfortable shirt and loose pants or shorts are suitable.

How do I make an appointment?

You can get in touch by phone ( 02 6059 2916 ) or use the form on our contact page.

What is a Physiotherapist?

Physiotherapists are university trained and are experts in injury diagnosis, injury treatment, exercise prescription, injury prevention, rehabilitation and many other areas of sport and health and fitness.

What do I need to bring?

Be prepared to provide your previous medical or surgical history. If they are relevant bring any imaging reports (e.g. X-ray/CT scan/ultrasound/MRI) and a list of your current medication.

How many visits will I need?

The number of treatments will vary depending on the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan with you.


Can I bring a friend or relative?

Yes, you can have someone present throughout your consultation and treatment if it allows you to feel more comfortable.

Can a physiotherapist provide a medical certificate ?

Yes, but only if related to the injury for which you are currently receiving treatment.

Can a physiotherapist refer for imaging (X-ray/Ultrasound/MRI)

We can refer for bulk billes X-rays but ultrasound and MRI scans will incur an out of pocket expense at the radiology department. If a CT scan is required you would need to be referred by your GP

What forms of payment do you accept ?

We have HICAPS at our clinic - if you have private health insurance, bring your card and we will process your rebate on the spot. Options for gap payment are Cash, EFTPOS, AMEX, Visa or Mastercard.

Home Visits

If it is a struggle for you to attend the clinic due to disability or other underlying health condition, we would be happy to see you in the comfort of your own home.
Please be aware that this will incur the standard consultation cost plus travelling expenses. Contact the clinic on 02 6059 2916 for more information regarding the cost of this service.


We are a small, fee-for-service clinic, meaning that we require payment at the time of service (cash, credit card, EFTPOS).

Concession discounts are available to those who hold either a Pension Card or Health Care card - please tell one of our lovely receptionists if you believe you are eligible for a concession.

We are registered with HICAPS private health fund claiming and can process your consultation through your health fund on the day of your service.

If you have been referred via your GP under a care plan/CDMP/EPC a fee will be payable at the time of your appointment. You will then receive a rebate by swiping your Medicare card.

Ask us a question

Feel free to ask any physiotherapy related questions over the phone, or get send your question via this form below.